Improving Communication & Tools to Improve the GameSalad Experience

September 13 2011, 4:52pm

Greetings! As we approach 1.0, the GameSalad team is looking to not just improve the software tool, but improve the overall user experience in the GameSalad community. We have been striving to improve both our communication and tools available to our users. We believe that the launch of GameSalad Cookbook and the new Contact Form are two important steps in improving the overall GameSalad experience. Every single GameSalad user is important to our community and integral to the success of our company’s future. Simply stated, we wouldn’t be where we are today without your support and amazing talents. Let’s begin by highlighting each of these new tools: GameSalad Cookbook GameSalad Cookbook is a Q&A environment where developers can ask and answer questions about GameSalad Creator, Viewer, HTML5 and iOS publishing, and other GameSalad-related issues. In Cookbook, you can search for existing questions, rate other developer’s answers up or down, add tags, follow questions, share video, screenshots, templates, and much more! New Contact Form The Contact Form allows GameSalad users to directly contact our Customer Support and QA Teams. New additional drop-down menus allow you to categorize your issue type as well as provide details on system specifications. Customer Support V. Bug Reports Customer Support Issues generally include difficulties with: accessing or using GameSalad Creator, payment systems, account access, technical issues, etc. Customer service issues are answered via email by our Customer Support team, within 48 business hours of inquiry. Please be mindful that we are not open on weekends or holidays. Bug Reports pertain to encounters with GameSalad Creator (or any of our tools and services) behaving in an unexpected, or obviously broken manner. When submitting a bug report the more details the better! Especially helpful information to include is the encountered behavior, the expected behavior, and the steps to reproduce the encountered behavior. We understand that many users currently utilize the forums for investigating bug reports within the community. However, the most direct and helpful way to communicate bugs to our staff is via the contact form which allows for the selection of detailed system information which is then conveyed to our QA team. We encourage you to fully utilize these new tools as much as possible. We look forward to assisting you!